Telecommunicators Across The Country Receive Recognition

NORTHEAST MISSISSIPPI (WCBI) – The second week of April is set aside to honor the service of your first line of defense in an emergency: The 911 operators who take your call.

National Public Safety Telecommunicators Week is dedicated to celebrating those who dedicate their lives to serving the public behind the scenes.

They are often the calm voices they get callers through some scary situations.

“You know, their job is unique,” said Lowndes County EMA Director, Cindy Lawrence. “It’s the first call you hear ‘911, what’s your emergency?’ You know, and they are listening to the frantic caller, taking the call and not knowing the person on the other line. All they do is hear the voices, and they have to make sure that they dispatch the right agency, whether it be law enforcement, EMS, or a fire call. I’d just say please show your support for 911 dispatchers. If you see one, just say thank you.”